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You can now easily order original (replacement) parts via the Hotbath parts shop. Now temporarily with free shipping!
My malfunction is not included
Is your malfunction not included here? Then complete the service contact form.
The tap drips for a while after use
The aerator (the little sieve in the outflow of the tap) can become dirty/affected by limescale. Should this happen, the aerator can be removed from the tap outflow and cleaned. Clean the aerator very thoroughly.
The tap won't stop dripping (24 hours a day)
The cartouche (inner workings) probably needs to be replaced; this can occur through dirt in the pipes or limescale. Enter the article number of the item below, and on the item’s detail page, you will find instructions and other information for replacing the cartouche.
The tap is leaking from the handle
The cartouche (inner workings) probably needs to be replaced; this can occur through dirt in the pipes or limescale. Enter the article number of the item below, and on the item’s detail page, you will find a description and other information for replacing the cartouche.
The handle of the tap is loose or keeps on turning
You can easily tighten the tap handle (again) using an Allen key or socket head wrench. Instructions are located on the item’s detail page.
The tap doesn't produce a good jet of water
It can be that the aerator (the little sieve in the outflow of the tap) becomes slightly blocked by limescale or dirt over time. This is why we advise periodic maintenance in order to prevent further damage to the tap. You can loosen the aerator and clean it to remedy this.
The thermostat gets stuck
The thermostat probably needs to be replaced. Is your product still under warranty? Then please contact us using the contact form.
The standing bath tap provides very little water
Check the connection hoses; these may have been bent or buckled during installation, meaning the water cannot flow through them properly.
If this doesn’t solve it, replace the connection hoses.
What is the best way to maintain my overhead/hand-held shower?
When taking your shower, rub your hands over the shower head to free the tiny shower nozzles of limescale. The best thing to do is to clean your overhead/hand-held shower head with our tap cleaner every week. Spray the cleaning agent onto the shower head and allow it to work in for up to 2 minutes, then rinse the shower head thoroughly with plenty of water. Afterwards, dry off the shower head thoroughly with a dry cloth.
Do you have a question about the tap finish?
Our enamel taps can be subject to signs of wear and tear. This is normal with enamel taps. Avoid sharp materials or scouring sponges. Follow our general maintenance advice.
You will mind more information about your specific finish on this page:
The cover set does not fit my concealed tap
The concealed part might be located too deep in the wall. We have extension sets for most Hotbath concealed taps where possible. To order an extension set, please get in touch with our Hotbath dealer.